Terms of service
1. About us
Brooklyn Halo is a trading name of Hunts Coffee Creamers Ltd, a company registered in England and Wales under company number 13820131, with its registered office at The Pump Room, Chapel Lane, Osmington, Weymouth, Dorset DT3 6EU. You can contact us at hello@brooklynhalo.com.
2. These terms
These terms apply to orders placed on brooklynhalo.com by customers in the United Kingdom. Please read them before you order. By placing an order, you agree to them.
3. Our products
We describe and picture our products as accurately as we can, but packaging may vary slightly from the images. Ingredients, allergen and nutrition information is shown on each product page and on the carton. Brooklyn Halo contains milk.
4. Placing an order
Our acceptance of your order takes place when we email you to confirm it has been dispatched. We may decline an order, for example if a product is out of stock, if there's an error in the price or description, or if an introductory offer has already been used at your address.
5. Prices and payment
Prices are shown in pounds sterling. Prices include any VAT that applies. We take payment when you place your order. If we've made an obvious error in a price, we'll contact you before dispatch and you can choose to go ahead at the correct price or cancel for a full refund.
6. Delivery
We deliver to UK addresses only. Delivery costs and times are set out in our delivery policy. The products become your responsibility once they've been delivered to the address you gave us.
7. The Discovery Pack
The Discovery Pack is an introductory offer for new customers, limited to one per household. We may cancel and refund additional Discovery Pack orders.
8. Subscriptions
- Your subscription renews automatically every 4, 6 or 8 weeks, depending on the schedule you choose. We'll charge your saved payment method before each delivery.
- Subscriptions get 10% off and free delivery on every order.
- There's a minimum of two deliveries. After your second delivery you can skip, pause or cancel at any time from your account, or by emailing us.
- You can still cancel within 14 days of receiving your first delivery, as explained in our returns policy.
- If we change the price of your subscription, we'll tell you in advance, and you can cancel before the new price applies.
9. Cancelling and returns
Your right to cancel an order, and how to return products, are set out in our returns policy.
10. If something's wrong with your order
If a product is faulty, damaged or not as described, you have legal rights under the Consumer Rights Act 2015. Please contact us and we'll arrange a replacement or a refund. Nothing in these terms affects your legal rights.
11. Our responsibility to you
If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach. We're not responsible for loss or damage that isn't foreseeable, or for any business losses. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
12. Events outside our control
We're not responsible for delays caused by events outside our control. If this happens, we'll contact you as soon as possible, and you can cancel any affected order for a full refund.
13. Your personal information
We use your personal information only as set out in our privacy policy.
14. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you place it.
15. Law and disputes
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.